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Rating 2/10


I ordered a product 7 months ago, I still have not received it or a refund, they won't resolve this issue until my other issue is resolved on a recent purchase. My recent purchase involved them sending me a wrong item as soon as they discovered they sent the wrong item I was disconnected with the online chat (with Josie) and then I was connected with another representative (Ansu) that told me she couldn't access my account because I gave her the wrong info, my first/last name and mailing address. They had no desire to refund my money for a product I never received and for sending my the wrong product. They will conveniently disconnect the online chat with you and have another person from customer service come on and tell you that you're giving the wrong personal information to access your account and they can't help you. Funny thing is the 1st representative (Josie) was able to access my account with only my first and last name but the 2nd representative told me I didn't give her my correct name. SHAME on YOU AMAZON! You've got your SCAM down to an ART FORM

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