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billa11

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Diamond Nexus

3/5

Came without the chain...

I ordered a diamond necklace and it looks great. The downside is that there was no mention that I was only ordering the diamond. Maybe I was stupid to assume it would come with a chain, so when I gave the gift we found that it only came with a small string to keep it from bouncing around in the box. Had I known a chain was not included I would have spent a few extra bucks and got one. Missed opportunity for them to get what should have been a natural up sell.


posted May-24-2018

A rep from Diamond Nexus, Jessica.Nelson,has responded

“Hello, I am very sorry for any confusion. The product description for this item is "Chain sold separately. Click here to shop." We do state in the descriptions if a chain is included or not. We allow the customer to choose their own chain so they can make their unique preference in thickness and length. Typically, we don't try to "upsell" as our mission is to delivery jewelry that you will love and not something that you will regret later. Because pendants and chains are often a gifted item, we try to respect the privacy of the customer as to not give any surprises away with an unexpected contact. ”


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