• ADDRESS
    5050 Ashland Way
    Franklin, WI US
    53132
    Note: This is a local storefront
  •  
  • BUSINESS HOURS
    Weekdays: 8am-9pm Weekends: 9am-5pm
    GENERAL PHONE
    (800)509-4990
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    customerservice@diamondnexus.com
    SUPPORT PHONE
    (800) 509-4990

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
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Review History & Profile See full Rating history

Product & services pricing 8.20/10
Chance of future purchase: 8.24/10
Shipping & packaging: 8.48/10
Customer service: 8.02/10
Return/Replacement policy: 8.40/10
Click a star to Write a Review!
5/5
2018-06-20

My Angelix

"I had looked at several designs of the beautiful rings offered and I was having a hard time deciding which one I wanted. So I ordered. When my ring came in, I was like I thought I had ordered the Angelix Oval cut ring, but I had ordered one of the ones I liked but not as much as I loved the Angelix ring. So I talked to one of the chat people and they were very very helpful. Her name was Melissa, and she was very polite, and helpful in getting me on the right track of my exchange. I was very happy with the way she treated my case and me. I have the ring I wanted the most now, so I am extremely happy with everything. Thank you!! "

Helpful Cool

2/5
2018-06-19

Not great

"One of the earrings purchased did not contain a back. She's had them since Feb (now June) and already one of the diamonds has popped out of the earring. Overall, pretty dissatisfied. The items were attractive for the short period they seemed whole."

Helpful Cool
No Avatar
Jessica.Nelson from Diamond Nexus has responded
Posted Jun-20-2018

“Hello, I'm sorry, I don't see any notes on your account regarding this issue? Please reach out to our customer service department so that we can get this resolved for you. ”


5/5
2018-06-19

Great product

"Earrings were beautiful wife loved them"

Helpful Cool

5/5
2018-06-18

Wonderful product and service!

"I was very impressed with their product and service."

Helpful Cool

5/5
2018-06-16

Beautiful!

"Wanted a second ring to represent my marriage blessing. This ring is beautiful and the price was fantastic!"

Helpful Cool

5/5
2018-06-15

Consistently exceeding expectations

"Diamond Nexus has gone over and above in the purchases O have made with them over the last few years. The quality,price and service make them my go to seller for jewelry."

Helpful Cool

5/5
2018-06-15

Great customer service

"I felt the 3ct pear shaped pendant was too large for me so I returned it for a more realistic looking 2.43ct round pendant. They were very helpful in making my exchange quick & easy."

Helpful Cool

5/5
2018-06-13

Beautiful purchase!

"The solitaire pendant is extraordinarily beautiful!"

Helpful Cool

5/5
2018-06-12

Superb quality amazing service

"Quality of stud earrings is superb"

Helpful Cool

1/5
2018-06-08

missing

"so far have had great service, but nothing was delivered today...put horrible cause did not know what else to put"

Helpful Cool
No Avatar
Jessica.Nelson from Diamond Nexus has responded
Posted Jun-20-2018

“Hello, I checked the details of this order and it looks like it did ship, and deliver, to you on time. There have been a few exchanges since you placed this order. Is it a different order you are having an issue with? I see your most recent order was scheduled to ship the 7th for delivery on the 11th, which also looks to have completed without error, and on time. If you need further assistance please reach out to our customer service department so we can gather a few additional details. ”


5/5
2018-06-08

Wonder full

"just as I hoped they would be Excellent."

Helpful Cool

5/5
2018-06-06

Easy ordering and amazing product

"Settings and stones are of a very high quality! I will order from them again. "

Helpful Cool

5/5
2018-06-04

Always perfectI

"I am a long time customer. Every purchase has been perfect from the jewelry to the packaging."

Helpful Cool

5/5
2018-06-04

Good experience with the 2 items I've purchased thus far

"I purchased an eternity ring and a small solitaire. I ordered these separately over the course of 6 months. Each time, it was a good experience - the quality of the items was great and the items were lovely. A great addition to my wardrobe with professional-looking accent pieces. I can take these pieces traveling and not worry about the expense of losing them or them getting stolen as they were affordable pieces. This turned out to be a wonderful alternative to the real thing, especially for business travel."

Helpful Cool

5/5
2018-06-04

Great experience

"Looked for leverback earrings. Purchased my earrings online. They arrived in a couple of days and I LOVE them!"

Helpful Cool

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