• ADDRESS
    5050 Ashland Way
    Franklin, WI US
    53132
    Note: This is a local storefront
  •  
  • BUSINESS HOURS
    Weekdays: 8am-9pm Weekends: 9am-5pm
    GENERAL PHONE
    (800)509-4990
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    customerservice@diamondnexus.com
    SUPPORT PHONE
    (800) 509-4990

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
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Review History & Profile

Product & services pricing 8.38/10
Chance of future purchase: 8.83/10
Shipping & packaging: 9.03/10
Customer service: 8.75/10
Return/Replacement policy: 8.99/10
Click a star to Write a Review!
5/5
2018-08-07

Beautiful and very nice

"My wife was very pleased and surprised."

Helpful Cool

5/5
2018-08-07

"j'adore ma bague elle est magnifique !!! "

Helpful Cool

5/5
2018-08-06

Round Brillant 0.84 Carats Diamondearrings

"The ordering process went smoothly. Delivery was prompt. The earrings are gorgeous! I'm very happy with my purchase. I plan to order a necklace to match!
"

Helpful Cool

4/5
2018-08-06

Packaged to PERFECTION

"Although my stones do t quite have the sparkle that was promised I still love the earrings. They have the perfect heft to them the quality is wonderful I cannot wait to trade these in and upgrade to the next pair! "

Helpful Cool

5/5
2018-08-05

Excellent

"Very satisfied.............."

Helpful Cool

5/5
2018-08-04

Excellent

"It was a great place to shop"

Helpful Cool

5/5
2018-08-03

The Best!

"DN continues to impress! Excellent quality & superb beauty. I get so many compliments! My go to jeweler is Diamond Nexus. "

Helpful Cool

5/5
2018-08-02

Champagne

"This is the third ring I own from diamond nexus- I love all of them, but I love this one most of all! I get so many compliments on it and I love the way the light dances through it ! "

Helpful Cool

1/5
2018-08-02

Bad experience

"Was given misleading information from a customer support agent who was unable to rectify the situation despite knowing it was her mistake. "

Helpful Cool
No Avatar
diamondnexus1 from Diamond Nexus has responded
Posted Aug-03-2018

“Hello, I have reviewed your account and I do apologize as I don't see where a mistake was made. Can you please reach out to me directly at jessica.nelson@diamondnexus.com with the details of what it is you are referring to? -Jessica Nelson, Customer Service Manager”


5/5
2018-07-31

Love them!!

"I originally ordered larger sizes. Your staff was extremely helpful in exchanging for smaller sizes. Received the new items and absolutely love them. Beautiful!"

Helpful Cool

5/5
2018-07-30

Highly recommend

"Fantastic buying experience, I highly recommend them. Extremely easy process from purchase to delivery. Beautiful product, we’ve been back and purchased more after the initial experience we had. Thanks Diamond Nexus!"

Helpful Cool

1/5
2018-07-30

Unfair

"Charged me 80 dollars to restock a ring I wasn't happy with. Ring came in a bag not a box. I felt it looked fake."

Helpful Cool
No Avatar
diamondnexus1 from Diamond Nexus has responded
Posted Jul-31-2018

“Hello, I'm sorry to hear you were not happy with your purchase. Our policy states that all one of a kind clearance pieces are subject to a $75 restocking fee if returned. This is stated on our website prior to purchasing. We do waive the fee when the item is exchanged for something else or in the event of manufacture damage or defect. ”


5/5
2018-07-27

Love it

"All went well, from ordering to delivery"

Helpful Cool

5/5
2018-07-25

Great to work with.

"Their jewelery is really nice and their customer service is amazing. "

Helpful Cool

5/5
2018-07-24

Amazing quality

"Amazing ring, and my fiance loved it. "

Helpful Cool

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