Nice company that really supports animal shelter!
"Bought a case of 24 can food, my cat tried one of them and decided to hate it. Online chat on chewy, got my refund back and said i could just donate all the food to animal shelter. Whole process took less than 3 mins."
A Chewy response to a positve review of an item but questioning the almost doubling of price in 6 months.
"Chewy's reply to a review saying the product was great but had almost doubled in price in the last 6 months. The price went from 250.62 for three ( 83.54 ea ) to 149.99 ea.Question Reference # 180716-002102Image07/18/2018 11:01 AMHi William ,Your review on the Droll Yankees Yankee Flipper Motorized Bird Feeder made me want to get in touch! I understand that there has been a substantial price increase on this item, you're absolutely right. Although we try our hardest to keep prices as low and competitive as possible, we've always followed the trends of the online market and our online competitors and prices can fluctuate often. As an online retailer, we're working around-the-clock to make sure that the prices you pay on the thousands of products from hundreds of brands we carry are the lowest and most competitive price available online. I've just personally checked four major online retailers for you and the price is similar across the board. Of course, you may be able to find them in a local store for a lower price. Unlike our online competitors, brick and mortar stores might need to clear inventory, make shelf space, meet quotas or sell items that may have been there too long. Most times our prices are quite competitive once you factor in shipping and convenience but sometimes we can't beat your neighborhood store. In those cases, we hope you'll continue as a member of our Chewy.com family on any and all other needs for your beloved pets. Please let us know if you have any questions--we're here to lend a helping paw. Regards, LunaCustomer ServiceChewyChewy1-800-672-4399 | email@example.comOur experts are available 24/7Placed on Jan 13, 2018Total $250.62Shipped Mon, Jan 15Droll Yankees Yankee Flipper Motorized Bird Feeder, 28.5-inWrite a ReviewShipped Mon, Jan 15Droll Yankees Yankee Flipper Motorized Bird Feeder, 28.5-inWrite a ReviewShipped Mon, Jan 15Droll Yankees Yankee Flipper Motorized Bird Feeder, 28.5-inWrite a Review"
Amazing customer service
"I had an automatic feeder that wasn't going to suit my needs after all, but I'd already had it for about two weeks. I chatted over live support to find out how to return/ship the item back and the rep just said my card would be charged back in about 3-5 business days and I can donate the feeder to a shelter!Just incredible that there is a company that goes above and beyond for their customers. I'll for sure recommend Chewy.com to anyone with fur-babies and if I wasn't moving to Europe, I would be ordering more from them. "
Excellent customer service
"One of my items didn't arrive in my shipment. I called the phone number on the website. To my surprise, a real person named Anna answered after only two rings. She shipped out the missing item and I was off the phone after only two minutes. Wow! And the only reason it took that long was because she was asking about our pets and their names. Thanks for making that so easy. "
Best customer service
"The customer service at chewy.com is unrivaled! I have nothing but positive things to say about the company!"
The best customer service ever!
"So less than a year ago I became a chewy.com customer. The first experience of great customer service that I received is after the two days when my order should have arrived I didn't receive it so I called and the customer service representative sent me my entire order out again for free the day I received the replacement order I also received my original order so I had a double order and there was no charge for that second one. This alone had me hooked on chewy.com. 2 weeks ago my pet passed away my husband suggested I called chewy to see if I can return the unopened 50lb bag of dog food and a bunch of unopened wet food and a bag of pill pockets the total was about $120 of food. So I called chewy.com and I told them what happened to my pet and I wanted to see if I can return these items they refunded the items without any hesitation. When I asked where I should send these items back to her response was to go ahead and donate them with the opened bag of food that I was donating to the Humane Society. It's been a week since that phone call today when I returned home from work. Much to my surprise I seen an FTD Florist box had been delivered wondering who on Earth would have sent that when I read the card to see that it was a representative that I had talked to from chewy.com that is amazing customer service in my book. I will tell everyone and anyone I can about this amazing customer service at this company has gone above and beyond for me. So please if you do need any items from them give him a chance they will blow your socks off just as they did mine. "
Great Company! Really cares about people and their pets!
"Decent prices and between a cat, two dogs, a pony, and goats, it's easy to earn the fast free shipping, and it really is quick! Just got done with a chat online with Alex R. Their customer service really considers you and your pets like family and are happy to connect with you over a love of animals. And any item that isn't up to standard, instead of going through the hassle of returning it, they just tell you to give the item away to a rescue or charity, and refund your payment in full. They love to hear about your pets, and the pet puns are an added bonus! I was told to have a 'furnomenal' weekend! XD "
"Online chatChewy Rep: Hi, my name is Richelle K., how may I help you? Me: Hi - I ordered Frontline Plus for my dog, used 1 capsule, and now come to find that Frontline does not work in NJ? I was told by a local vet I needed Nextguard or Brevacta (maybe?)Me: Is there anyway I can return the 5 unused capsules?Chewy Rep.: Absolutely!$71.00 has been returned to your VISA ending in 7810. Me: Oh yeah!!! Please let me know what I need to do to mail unused back\Chewy Rep:That will reflect in 3-5 business days depending on your bank or lender. Me: Can I order through you or should I just place a new order through the site?Chewy Rep.:We'd much rather you donate the item to your local shelter as opposed to returning it at this time. :) Me: You guys are awesome!Chewy Rep.: We don't offer Nexguard or Brevacta at this time. I'm so sorry.Chewy Rep: We're always here to lend a paw! :) Me: OK - I will try to source locally. You are getting the best review from me online! Thank you!That have a lifetime customer here!!!"
Excellent customer service
"I mistakenly ordered dog food when I wanted cat food. My call to customer service was answered right away. The agent placed the correct order and told me to donate the dog food to charity. "
Exceptional Customer Service
"My dog passed away a couple of months ago and I forgot to cancel my auto shipment. Called customer service and talked to a really nice considerate female customer service agent. She was very sympathetic and was sorry for my lose. She credited my credit card that was charged and told me to donate my shipment to a shelter. I will be back as soon as I get another dog. Thanks sooooo Much."
"Can’t beat their delivery time!!!! Great prices. Communication smoothe. The only complaint I have is they need someone to teach them the 101 on packing. Multiple times when we’ve gotten litter and treats they will just throw in the same box with NO protection around the treats so of course a 30 ib bag of litter is going to smash a bag of treats into a million pieces specially if it’s in a plastic container."
they honestly are a great company
"great customer service. they stayed in touch with me and even made a refund due to Fed Ex not getting it here on time. also Chewy got a hold of shopko and bought my fur baby's some food till i received my order. i be useing them for all my fur baby's needs. Ty Edith Nance"
Oh My God!! You're Human!!
"I just called Chewy and after 1 ring I had a Very Nice human Being answer the call!! I stuttered because I was caught off guard. I almost pressed 1 right in her ear!! They did not tell that for ordering there are days of the week that are best for 1-2 shipping. I had to go buy food to hold over my dogs a couple of extra days until the food arrived. They refunded me the cost of the hold over bag. Other than that, EVERYTHING went GREAT!!! I would HIGHLY RECOMMEND them o anybody with a pet(s). Figure out your frequency of need for food and auto ship will hook you up!! I'm Hooked!!Thanks Chewy.com for being human!! Dogs and Cats love that!!"
Perfect in every way!
"I ordered dewormer & a dog food container from Chewy right before a holiday weekend. The medication was half the cost of anywhere else online, & the container was 1/3 of what it cost on Amazon. My order shipped the same day & arrived a day later. Unfortunately when I opened the box, I discovered the bottom of the container had been busted (seems that the box was dropped on it's corner in shipping). I emailed Chewy last night to see about getting a replacement - I awoke this morning to a sweet message saying they had sent a replacement, & asking me to donate the broken one to a rescue or shelter if it was still salvageable. My replacement order will be here tomorrow.I am so pleased with their customer service! Not to mention prices & speed. I will be a loyal customer of Chewy.com for sure!"
Unmatched Customer Service
"Wonderful customer relations! I called Chewy today to cancel my $50 auto-ship of kidney diet for my elderly cat because she died. The Chewy rep who answered my call was extremely warm and sympathetic, gladly put a stop on my auto-ship and told me that my latest shipment had already gone out. I asked her how to return it and she said to donate it to a local rescue-- $50 worth of canned food which could have easily been returned. They now have a life-long customer!A couple of days later I received a beautiful bouquet of flowers and a condolence card from Chewy.com. This level of customer engagement is personal and big-hearted. Other companies could learn a lot! They set a high bar."
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