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Stores > DecorPrice
  • DecorPrice

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.17/10 9.17/10
    Chance of future purchase: Rating 8.55/10 8.55/10
    Shipping & packaging: Rating 8.15/10 8.15/10
    Customer service: Rating 8.10/10 8.10/10
    Return/Replacement policy: Rating 7.50/10 7.50/10
Voice your opinion! Review DecorPrice by clicking a star below.
Rating 10/10

Skeptical at first

"Fixture $400 less than anywhere and free shipping. Wow!"

Rating 8/10

U lite up my life

"❤️❤️❤️ my lights. I purchased (2) to hang over my kitchen island"

Rating 10/10

Product delivered in excellent condition!

"We bought a bath tub from Decor Price. We were worried about the condition from tub delivery, but it was excellent service and delivered with pallet underneath and not touched by UPS. Because of the special handling, it takes longer for delivery. I would give it at least 2 weeks to be safe."

Rating 10/10

Toto Bidet

"Very reliable brand provides good products. "

Rating 10/10

quick and excellent service

"we had a great experience with Decorprice. love the excellent and prompt service. this guys were great. thanks for the last minute service and working quickly to stay within my budget. I would highly recommend to anyone I know that may need to move"

Rating 10/10

Easy to find; easy to navigate; quick to deliver

"I was actually "planning ahead" for the possibility of buying a much-wanted gift ahead of the holidays. So when I was searching online, I found the item I wanted was available at DecorPrice, and it was "ON SALE." (At a much better price than at any other retailer.) AND shipping was FREE.

So I ordered. I got an immediate email confirmation. When the item was shipped (sooner than I really expected), I got a tracking number. And then a follow-up after it was delivered. I felt like I was in "good hands" with DecorPrice.

I'm happy with my purchase, with the process, with the customer care I received. Thanks DecorPrice!

Rating 10/10

Great Experience- Exceptional Delivery!

"I am overjoyed to give this review. DecorPrice had the best price on my dining room chandelier, which I was thrilled about. But that's not even the best part- the delivery of the item was more than I could have expected. The driver, Mike, was incredibly accommodating and so helpful. I missed his first attempt and call on a busy day off for me, and when I called him back to see if it was possible to still receive the item, he offered to turn around and bring it to me. WHAT?! I mean that is the best customer service I have received in years. He was at my house in 30 minutes, super polite, helped me with the large box and left me with an overall exceptional experience. Thank you Mike, and DecorPrice for the great buying experience."

Rating 10/10

Cheers!!! Great Job

"I was looking for a vanity for my bathroom and was confused which one to purchase. I called Decorprice and customer service treated me nicely and helped me to find out the best Vanity for my bathroom. Moreover the Vanity shipped and delivered on time in a perfect condition. I would prefer decorprice for all my future purchases and will recommend them to all of my friends and relatives.

Cheers guys -- Great job

Rating 2/10

Nightmare-DONT DO IT!

"Received two light fixtures that were nothing like representation. called company for two weeks before I was told to take photos of them. We did and after a week we were sent return information. In the meantime they shipped the SAME fixtures! Called for two weeks " send photos". A week later received return label for the second set. No refund, no credit, no response. Called 3-4 per week for over a month. Spoke with Sam who spoke broken english and was of no help. Sam would tell us how to return the items. Explained to Sam multiple times the items had been returned for months. When I would ask to speak with the manager Sam would put me on hold for a few minutes then answer "this is Larson". It was Sam! I said "Sam, I know it's you and I want to speak to a manager". He swore he was Larson. After 30-40 minutes of arguing the story "Larson" said "I told you last week how to get your refund". I said "this is the first time I've spoken with you LARSON". Sam hung up. I called the NJ Better Business Bureau and was told this company is no longer in business. I called back and again spoke with Sam. Sam now informs me that the light fixtures were never returned so no refund. Thank God for UPS tracking. I was able to get all the information on both returns. Called back and Sam said "no return, no refund". Asked to speak with a manager and Sam becomes Larson again. I asked for the companies address and operators number through NJ and he refused saying "I cant give out that information" I told him the NJ BBB said this business was no longer in operation and Sam/Larson said "thank you". I told him I needed his companies name and information and all he would say is "thank you, thank you" then hang up. After doing research online, I was able to find the company that DecorPrice had ordered the lights from in Koppel Tx. I called them and was able to verify that the lights had been returned and this company had refunded DecorPrice for the returns. I asked if they would contact DecorPrice so we could get a refund as well. I was told by the operator that she would have to talk to her manager. She called back and said her manager didn't want to get involved in this and that all we needed to do was send DecorPrice our UPS tracking information. I advised her we had already done this and DecorPrice still wouldnt refund us because "the merchandise has not been returned". The operator told us she would talk to her manager again. The next day we received an e-mail that was CC'ed to DecorPrice stating the items had been returned and DecorPrice had been reimbursed. A week went by and no contact nor refund from DecorPrice. I called back went through Sam and Larson and was hung up on multiple times. E-mailed them and was told "you'll have a credit on your Visa tomorrow". Days later no credit. Called Visa who requested a copy of all e-mails. Once Visa got involved it took about 2-3 days before my account was credited. This took approx 3 months. DO NOT do business with this company. Contact the NJ BBB and check them out for yourself and you will be told "this company shows to no longer be doing business".


Rating 2/10

Sold Some Items Not in Stock, then Charged Restocking Fee for Return of Those in Stock Ordered Together

"These guys so me fans even though they weren't all in stock which was a real pain; I went to their site because others were explictly out of stock. They notified me of an incomplete order and asked what they should do. I asked them to wait and told them within 12 hours to cancel the whole order. I even called and left messages. They shipped the items anyway, and after I paid for return shipment, they charged me a 10% restocking fee. They sent me fans they should not have and charged me to return them. I'm very dissatisfied and do not recommend them."

Rating 8/10

Pleasant Surprise....James R Moder 92324S22 Prestige 16 Light Crystal Flush Mount In Silver With Imperial Crystal Clear

"After ordering the above light, I became a little concerned because it was several hundreds of dollars less than other sites. I immediately contacted the company just to make sure that they could meet my expectations. There were several communications, but they did get the product to me as required. When my electrician was able to hang the light, he opened it and there was some minor damage. I thought I was doomed because I was past the return policy date. I immediately sent an email explaining the situation. In the mean time, we were able to fix the damage and nothing was evident after the crystals were hung.

Sure enough, I did receive an immediate reply and I was asked to send pictures of the damage. Of course I didn't need to arrange for a return since the damage could be fixed, but I was pleased that the company was willing to look at the damage even though I was past the return policy date.

I would definitely order from this company again.

Rating 10/10

A beautiful flush mount light, at an excellent price, and fast shipping

"I ordered a Murray Feiss FM396ORB Bluffton 2 - Lights Flush Mounts In Oil Rubbed Bronze, which is a beautiful, high quality flush mount light for my outside entry way. DecorPrice was significantly cheaper than any other online competitor by a large margin, and their customer service was excellent, in terms of packaging and shipping. Item shipped quickly enough and without damage."

Rating 10/10

Beautiful fan!!

"I love my new fan from DecorPrice - it really makes the whole room "Pop". The color is just as pictured on the website. Prices were great and the shipping was lightning fast. I will definitely be shopping here again."

Rating 8/10

Order came with slight issues, resolved quickly

"I purchased a Blanco single bowl sink from Decorprice and there were a few small scratches on the inside. I needed to get the sink to my fabricator and I thought I could live with the scratches although I did not want to pay for a sink that was not perfect condition. Since I did not have time to send it back they did credit my account some to compensate. I think it was a reasonable resolution and I really appreciated their prompt response. I am overall very happy with the item I purchased too, it will work well for our new kitchen. "

Rating 4/10

1 of 3 carriage post lights arrived damaged

"3 Acclaim Lighting Acorn Collection post lights were ordered. When the 3 packages arrived, one of them had clearly taken a significant hit. Upon opening all 3 parcels, 2 were ok, while the third was damaged with the clear plastic globe dented. The damaged globe shattered when I tried to push the dent back out. I then contacted DecorPrice.com and a replacement was soon on its way to me. The replacement arrived in satisfactory condition. I would recommend to DecorPrice that they use stronger packaging materials as the cardboard that the original 3 items were shipped in was quite thin and flimsy."

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